Customer Center

FAQs

Ordering & Logistics Products & Services
Quality Legal & Policy

Ordering & Logistics

How do I place an order with Safecor Health?
Once licensing information has been received (DEA and State Board licenses)and your account has been set up with your wholesaler, you can place orders. This will enable your hospital to begin placing orders immediately with your wholesaler, or you can send your products from your inventory directly to Safecor Health. In addition, a repackaging agreement needs to be reviewed, signed and returned during the initial 30 days of service.

Can I have my drug order sent to SAFECOR HEALTH by my wholesaler?
Yes, most of our accounts, regardless of class of trade, have their wholesaler ship their orders directly to SAFECOR HEALTH for prepackaging. A Bill To/Ship To account is set up in the wholesaler’s electronic order entry system. The items a hospital wants repackaged are purchased on this account and the items are billed to the hospital and shipped directly to Safecor Health.

What is the turn-around time at SAFECOR HEALTH to prepackage a hospital’s drug order?
SAFECOR HEALTH’s turn-around time to prepackage a hospital’s drug order is generally 24 to 48 hours after we receive the order. The majority of orders will be shipped according to the customer’s desires (ground or overnight), typically the following business day from the day the drug order is received at SAFECOR HEALTH.

How are orders shipped back to the hospital?
Orders are shipped back to the hospital via Fedex or UPS ground or other suitable carrier. Orders can be sent overnight or air upon request.

Who pays the freight for orders that are prepackaged at SAFECOR HEALTH?
The freight is paid by the hospital. Freight charges are prepaid by SAFECOR HEALTH and added to the customer’s invoice.

Does SAFECOR HEALTH have a minimum order?
SAFECOR HEALTH has no minimum order. Even a single bottle will be prepackaged. However, we strongly recommend that you strategically place your orders in bulk and in fewer orders to keep your shipping costs and lot change fee costs as low as possible.

Can I still use my existing wholesaler and GPO contracts?
A Bill To/Ship To account is established with your wholesaler and you order products and purchase them from your existing contracts like you normally do. Using Safecor Health’s services will not negatively impact your GPO contract purchases or your Manufacturer Market Share Agreements. In fact, ask how Safecor Health can even help to enhance your compliance, standardization and market share initiatives.

Does my wholesaler work with Safecor Health?
Safecor Health works closely with the major drug wholesalers including AmerisourceBergen, Cardinal Health, McKesson, Morris & Dickson, and Novis Pharmaceuticals. All of them have customers currently utilizing our packaging services. These unique supply chain relationships allow for the direct ordering, shipping and billing of customer orders through their wholesaler. When customer orders are delivered to us from our customer’s wholesaler, each product is checked against the wholesaler’s packing slip and the customer’s order to ensure 100% accountability of the drugs received by Safecor Health on behalf of the customers who use our services. The finished prepackaged drugs have a final check by a pharmacist and then are released and sent back to the customer via the previously determined method of shipment.

Can I send you drugs directly from my pharmacy or have a manufacture send you bulk purchases directly?
Hospitals may elect to send drugs directly to our facility for packaging or have them drop-shipped by certain manufacturers. From the hospital, the drugs are simply packed in a shipping carton at the pharmacy and sent to Safecor Health. The hospital should make a listing of the drugs being sent for accountability purposes. The only precaution we recommend is when sending liquids. Bottles should be wrapped with appropriate packing materials to prevent breakage. Refrigerated drugs must be cold packed and shipped according to industry specification and manufacturer requirements. Schedule II drugs must be sent directly from the customer’s pharmacy and must have the required Form 222 per regulatory requirements.


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What is the turn-around time at SAFECOR HEALTH to prepackage a hospital’s drug order?
SAFECOR HEALTH’s turn-around time to prepackage a hospital’s drug order is generally 24 to 48 hours after we receive the order. The majority of orders will be shipped according to the customer’s desires (ground or overnight), typically the following business day from the day the drug order is received at SAFECOR HEALTH.

Who pays the freight for orders that are prepackaged at SAFECOR HEALTH?
The freight is paid by the hospital. Freight charges are prepaid by SAFECOR HEALTH and added to the customer’s invoice.

How are orders shipped back to the hospital?
Orders are shipped back to the hospital via Fedex or UPS ground or other suitable carrier. Orders can be sent overnight or air upon request.

Does my hospital have to set-up an account before I can send my first order for repackaging to SAFECOR HEALTH?
We strongly recommend that you set up your account ahead of time so that your order gets processed in a timely manner, and that as many products and their bar-codes and labels can be set up in advance.

Are there any drugs that cannot be prepackaged at SAFECOR HEALTH?
The following drugs cannot currently be prepackaged at SAFECOR HEALTH: Penicillins, Cephalosporins, Nitroglycerine Tablets, Kaletra, Norvir, Crixivan, and Neutra-Phos Capsules.

Can drugs that require refrigeration be prepackaged at SAFECOR HEALTH?
Yes, refrigerated drugs must be packed with cold packs at the wholesaler or hospital and sent to SAFECOR HEALTH by overnight shipment. Upon receipt at SAFECOR HEALTH, the drugs will be stored in our commercial refrigerators; prepackaged; packed with cold packs, and returned to the hospital via overnight shipment.

Does SAFECOR HEALTH prepackage Schedule II (CII) drugs?
Yes, Schedule II (CII) drugs can be prepackaged at SAFECOR HEALTH. The hospital must complete DEA Form 222 to transport the drugs to SAFECOR HEALTH, and a second DEA Form 222 to transport the drugs back to the hospital. The CII drugs must be delivered directly from your hospital. Your wholesaler is restricted by Federal Law from shipping CIIs to SAFECOR HEALTH on behalf of a hospital, although your wholesaler CAN ship Schedule III through V items through your Bill To/Ship To account. Note: Some States have further restrictions, therefore, it is important to check with your State Board of Pharmacy to determine if any special State licensure is required for you to ship Schedule II drugs to Safecor Health.

What expiration date is does Safecor Health utilize on the repackaged product?
Safecor Health complies with the FDA guidance provided in May 2005 titled, “Expiration Dating of Unit-Dose Repackaged Drugs: Compliance Policy Guide”. Our drug “use by date” or “expiration date” on most products is one year from the date of repackaging or the expiration date on the manufacturer’s original product, whichever is less. Some unique products or refrigerated products may have a much shorter expiration date depending upon a variety of factors and regulatory requirements. It is important to note here that Safecor Health is licensed as a “Shared Service” repackaging provider and has significant & numerous quality and regulatory policies, procedures, processes, testing, validation, training, documentation and environmental conditions to perform our services according our licensing and our high standards for quality.

How does Safecor Health charge for its services?
Safecor Health charges a “per dose” fee for its repackaging services. In addition, there is a “lot change fee” charged for each lot. Shipping charges from Safecor Health to your hospital are prepaid by Safecor Health and added to your hospital’s invoice. The cost per dose fees vary by product type, package type and other factors. Contact a representative of Safecor Health for a confidential price list and to determine which tier of pricing your hospital falls within.

Is there a trial contract where my hospital can “Try” Safecor Health’s repackaging services before entering into a longer-term commitment?
Safecor Health can work with you to execute an “Evaluation Contract”, which is a short term agreement of generally 90 to 120 days. The same terms and conditions (and pricing) apply to these trial agreement but it gives your hospital opportunity to experience and test our high quality products and services before entering into our normal term contract.

Does Safecor Health repackage light sensitive drugs?
We do repackage light sensitive medications. Our packaging materials meet or exceed the standards stated in chapter 661 of the USP, and are QC tested, validated and tracked throughout our manufacturing processes.

Does Safecor Health repackage refrigerated items?
Safecor Health absolutely will repackage refrigerated items for your hospital. We store them in climate monitored refrigerators and ships them in insulated boxes with cold packs, according to industry and regulatory standards & requirements.

Does Safecor Health repackage cytotoxic drugs?
Safecor Health does repackage cytotoxic medications and we utilize the required procedures to handle, repackage and ship cytotoxic medications.

I don’t see a category of product that I need repackaged, or I need to develop a custom item or kit. What do I do?
If you don’t see what you need, please ask our very knowledgeable sales and customer service team to assist you. In addition, our pharmacy services team can help customize products and package sizes to fit into your hospital’s automated dispensing cabinets (Omnicell, Pyxis, etc.)


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How is Safecor Health licensed?
Safecor Health is registered with the FDA, licensed by the DEA and is licensed by the applicable state Boards of Pharmacy and other state agencies.

Does SAFECOR HEALTH prepackage Schedule II (CII) drugs?
Yes, Schedule II (CII) drugs can be prepackaged at SAFECOR HEALTH. The hospital must complete DEA Form 222 to transport the drugs to SAFECOR HEALTH, and a second DEA Form 222 to transport the drugs back to the hospital. The CII drugs must be delivered directly from your hospital. Your wholesaler is restricted by Federal Law from shipping CIIs to SAFECOR HEALTH on behalf of a hospital, although your wholesaler CAN ship Schedule III through V items through your Bill To/Ship To account. Note: Some States have further restrictions, therefore, it is important to check with your State Board of Pharmacy to determine if any special State licensure is required for you to ship Schedule II drugs.

What expiration date is does Safecor Health utilize on the repackaged product?
Safecor Health complies with the FDA guidance provided in May 2005 titled, “Expiration Dating of Unit-Dose Repackaged Drugs: Compliance Policy Guide”. Our drug “use by date” or “expiration date” on most products is one year from the date of repackaging or the expiration date on the manufacturer’s original product, whichever is less. Some unique products or refrigerated products may have a much shorter expiration date depending upon a variety of factors and regulatory requirements. It is important to note here that Safecor Health is licensed as a “Shared Service” repackaging provider and has significant & numerous quality and regulatory policies, procedures, processes, testing, validation, training, documentation and environmental conditions to perform our services according our licensing and our high standards for quality.

What lot number does Safecor Health use on the repackaged items?
Safecor Health assigns new lot number for each lot of repackaged drugs and ties those lot numbers electronically to the original manufacturer’s lot number for tracking and recall purposes.

Does Safecor Health utilize industry and regulatory policies in their packaging operations and policies & procedures?
Safecor Health utilizes Good Manufacturing Practices (cGMP) and complies with the Food and Drug Administration (FDA) regulations and Guidances. Our policies and procedures also utilize applicable sections of the United States Pharmacopeia (USP) and appropriate sectionsof The Code of Federal Regulations Title 21 (21CFR).

Does Safecor Health have a drug recall program?
Safecor Health is notified daily by the FDA and other sources of any drug recalls. Our proprietary system then cross-references the manufacturer ‘s recalled lots with the Safecor Health lot number, and then notifies the affected customers immediately. Customers can also log in on our web site and check their own purchases for a manufacturer’s recalled lot number, and download purchase information into Excel.


Legal & Policy back to top

Legal and Policy Statements
Safecor Health strives to provide the latest packaging technologies and quality solutions to healthcare providers and to assist our customers in reducing medication errors. The Safecor Health Web site provides detailed information on Safecor Health’s services and product categories. The following are the policies and guidelines that govern the development of Web site information and other Safecor Health materials that guide our daily operations.

If you have questions or concerns about the statements within this section, or your interactions with this Web site, contact us here or at 800-447-1006, or by writing to:

Safecor Health, LLC
8 Hovey Street
Woburn, MA 01801

Safecor Health, LLC web site terms of use and legal restrictions
ATTENTION: PLEASE READ THESE WEB SITE TERMS OF USE AND LEGAL RESTRICTIONS ("TERMS") CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEB SITE.

All content of this Internet site is owned or controlled by Safecor Health, LLC and is protected by United States copyright laws. You may download content only for your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information in this Internet site, but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

This Internet site may provide links or references to other sites but the owners of this site have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this Internet site.

This Internet site may "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements, at the time they were made, were based on then-current expectations of future events.

If any of those underlying assumptions prove or have proven to be inaccurate or unknown or if risks or uncertainties materialize or have materialized, actual results could vary or already may have varied materially from the Company's expectations and in these statements.

These risks and uncertainties are numerous but may include general industry conditions and competition; economic conditions; technological advances or changes in the competitive environment; new product development that requires regulatory actions or approvals; and, health care reforms that could impact the delivery of the company’s services.

The Company assumes no obligation to update any forward-looking statements as a result of new information or future events or developments.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States. No use of any of these may be made without the prior, written authorization of the owners of this site, except to identify the products or services of the company.

Any personally identifiable information in electronic communications to this Internet site is governed by this site's Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

The sender of any communications to this Internet site or otherwise to the owners of this site shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

Privacy Policy
This site is owned by Safecor Health, LLC. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

Your Consent
By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

About Children
This site is not intended for children under the age of 13. We will not knowingly collect personally identifiable information via this site from visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites.

Information Collected on the Site
We may, from time to time, collect data from you as part of a survey. If you provide such information, we may combine such information with other actively collected information. We will not knowingly disclose any information personally transmitted to this site unless that transmission is combined with other similar data.

"Navigational data" (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.

Use and Disclosure of Information
Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. In addition, we may make full use of all information acquired through this site that is not in personally identifiable form.

We also may disclose personally identifiable information you provide via this site to third parties that are not Safecor Health, LLC affiliates, but only:

(i) to contractors we use to support our business (such as fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy and use it for the same purposes;

(ii) in connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it for the same purposes; or

(iii) to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations.

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

Links to Other Web Sites
This site may contain links or references to other Web sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Web site you visit.