Here's a quick rundown of frequently asked ordering and logistics questions. If you need additional information on our products and services, please let us know. Contact Safecor Health

Select an FAQ Component:

Ordering and Logistics

Products and Services

Quality

Ordering and Logistics
What do I need to do to set up a new account and get started ordering?
  • Contact Safecor Health to get your customer account set up and forms filled out.
  • Contact your wholesaler representative and have them establish a “BILL TO/SHIP TO” ordering account on your wholesaler’s ordering system.
  • Determine if Safecor Health’s service fees will be billed directly to your pharmacy or billed through your wholesaler.
  • Work with our Customer Service and Pharmacy Services teams to get your bar-codes and drug labels set up for the NDC’s you order or the specific product categories.
  • Place your first order and ramp up your repackaging volumes.
Can I have my drug order sent to Safecor Health by my wholesaler?

Yes, most of our accounts, regardless of class of trade, have their wholesaler ship their orders directly to Safecor Health for repackaging. A BILL TO/SHIP TO account is set up in the wholesaler’s electronic order entry system. The items that a pharmacy wants repackaged by Safecor Health are purchased on this account and the items are billed to the pharmacy and delivered directly to Safecor Health by the wholesaler.

How do I place an order with Safecor Health?

Once your pharmacy’s licensing information has been received (DEA and State Board licenses) and your ordering account has been set up with your wholesaler, you can place your order for repackaging. You can then begin placing orders immediately with your wholesaler, or you can also send your un-opened products from your pharmacy inventory directly to Safecor Health to get started. In addition, a repackaging agreement or GPO contract participation form needs to be reviewed, signed and returned to Safecor Health.

What is the turn-around time at Safecor Health to repackage my drug order?

Safecor Health’s turn-around time to repackage a drug order is generally 24 to 48 hours after we receive the order, plus the shipping time. The majority of orders will be shipped via standard Ground delivery. Overnight and 2nd Day Shipping can be designated by you for each order as needed. Safecor Health will work with your pharmacy Buyer and your wholesaler to determine the best ordering practice for your pharmacy so you can adjust Min/Max and PAR level quantities to coincide with your ordering and inventory needs.

How are orders shipped back to my pharmacy?

Orders are shipped to your pharmacy via FedEx or UPS ground or other suitable carrier. Orders can be sent overnight or air upon request.

Who pays the freight for orders that are prepackaged at Safecor Health?

The freight is paid by your pharmacy. Freight charges are prepaid by Safecor Health and added to the customer’s invoice. Safecor Health can also bill our repackaging service fees through most of the major wholesalers upon request.

Does Safecor Health have a minimum order?

Safecor Health has no minimum orders at this time. However, we strongly recommend that you strategically place your orders in bulk and in fewer orders to keep your shipping costs and lot change fee costs as low as possible. We do aggregate purchasing volumes across health systems under common ownership for tier pricing placement.

Can I still use my existing wholesaler and GPO contracts?

A BILL TO/SHIP TO account is established with your wholesaler and you order products and purchase them from your existing contracts like you normally would. Using Safecor Health’s services will not negatively impact your GPO contract purchases nor your Manufacturer Market Share Agreements. In fact, ask how Safecor Health can even help to enhance your contract compliance, product standardization and market share initiatives in your pharmacy.

Does my wholesaler work with Safecor Health?

Safecor Health works closely with the major drug wholesalers including AmerisourceBergen, Cardinal Health, McKesson, Morris & Dickson, and HD Smith. Each has customers currently utilizing our repackaging services. These unique supply chain relationships allow for the direct ordering, shipping and billing of customer orders through their wholesaler. When customer orders are delivered to us from their wholesaler, each product is checked against the wholesaler’s packing slip and the customer’s order to ensure 100% accountability of the drugs received by Safecor Health on behalf of the customers who use our services. The finished repackaged drugs have a final check by a pharmacist and then are released and sent back to the customer via the previously determined method of shipment.

Can I send you drugs directly from my pharmacy or have a manufacturer send you bulk purchases directly?

Pharmacies may elect to send drugs directly to our facility for packaging or have them drop-shipped by certain manufacturers. If you are sending products direct to us from your pharmacy, all items should be unopened and in their original container. Your pharmacy should also make a listing of the drugs being sent for accountability purposes. When sending liquids and refrigerated items directly to Safecor Health, we require that you take appropriate shipping precautions. Bottles should be wrapped with appropriate packing materials to prevent breakage. Refrigerated drugs must be cold packed and shipped according to industry specification and manufacturer requirements. Schedule II drugs must be sent directly from the customer’s pharmacy and must have the required Form 222 per regulatory requirements.


Call 800.447.1006 for toll free customer support
Download Safecor Health's Brochure